Terms & Conditions

Please read our terms and conditions before booking.

Terms and Conditions for Guests at Captain Halpin’s Bunkhouse
Customers making an individual booking (up to 9 persons) should refer to sections 1, 2
Customers making a group booking (10 or more persons) should refer to sections 1, 3
Customers making an Activity Holiday booking should refer to sections 1, 4
Customers making a HireaHostel booking should refer to sections 1, 5
Customers making an Internet booking should refer to sections 1, 6
Customers making a School Itinerary booking should refer to sections 1, 7
1. General

CAPTAIN HALPIN’S BUNKHOUSE reserves the right to update the “Terms and Conditions for Guests at Captain Halpin’s Bunkhouse”, at any time.

The conditions pertaining to a booking are those detailed in the issue of “Terms and Conditions for Guests at Captain Halpin’s Bunkhouse” which is current at the time of booking.

1.0.1 Mission Statement

The principal objective ‘To help people to experience and appreciate the Irish countryside and places of historic and cultural interest in Ireland, and to promote their health, recreation and education, particularly by providing low cost accommodation for them on their travels.’

1.0.2 Definitions
In this document:

“CAPTAIN HALPIN’S BUNKHOUSE”, “Wicklow Town Hostel” “we”, and “us” Captain Halpin’s Bunkhouse.

“Customer”, “you” and “Guest” means any customer who makes or is making a booking with CAPTAIN HALPIN’S BUNKHOUSE

1.0.3 Products

CAPTAIN HALPIN’S BUNKHOUSE is open all year. Private rooms are and are  subject to availability and subject to an additional charge, and can be requested at time of booking. CAPTAIN HALPIN’S BUNKHOUSE also runs Activity Holidays are available from www.wicklowtownhostel.ie.

1.0.4 Contract

All bookings are made subject to these Terms and Conditions and the person placing the booking warrants that he/she has the full authority to do so on behalf of all persons they are making the booking for, and confirms that all persons are aware of these Terms and Conditions.

A contract for the supply of accommodation and (where applicable) other related services will be formed when CAPTAIN HALPIN’S BUNKHOUSE accepts a booking or (if earlier) starts to provide the services.

1. 1 Hostels
1.1.1 Hostel Facilities

Our brochures, leaflets and websites detail the facilities available at each hostel. Further information can be obtained directly from the hostel.

All standard bookings are for bed reservations only. They do not ensure room bookings.

Room requirements should be requested at time of booking. We will endeavour to assist with all room requests; however, we cannot guarantee specific room types for any member of the party. Room requests are subject to required hostel availability and may incur an additional charge.

CAPTAIN HALPIN’S BUNKHOUSE accepts no responsibility for extra costs incurred by any person, driver or group leader not willing to share room facilities with others drivers , group leaders or persons.

CAPTAIN HALPIN’S BUNKHOUSE reserves the right to amend rooming lists until the time of arrival.

CAPTAIN HALPIN’S BUNKHOUSE is open all day.

Other hostels are open for check in  from 1700 hours and customers are expected to check out by 1030 hours.

Bed linen is provided . Guests are not permitted to use their own  sleeping bags and bed linen.

Pillow, Duvet , duvet cover bed sheet and pillow case are provided. All guest must make their beds with the covers provided.

1.1.2 Accuracy of Information and Promotional Materials

CAPTAIN HALPIN’S BUNKHOUSE exerts all due care and diligence when producing electronic and printed materials on hostel facilities and local attractions. However, we reserve the right to revise, update or make obsolete some or all of the contents without obligation to notify any person of such changes.

Despite every effort to the contrary, errors, omissions or discrepancies may occur in the preparation of promotional and informational documents (electronic and printed), and CAPTAIN HALPIN’S BUNKHOUSE assumes no liability for loss or damages incurred due in part or in whole to such errors.

All maps and photographs displayed in CAPTAIN HALPIN’S BUNKHOUSE printed and electronic materials are for information purposes only.

1.1.2 Meals

Self-catering facilities are available.
Catering can be provided for groups of 10 persons or more
Evening meals for groups are served at an agreed time. If the group is late and have not given reasonable notice (72 hours’ notice or more) to the hostel, the meal may be cancelled at the Hostel Manager’s discretion and all costs charged to the group.

If numbers change from the confirmed booking numbers, without reasonable notice (48 hours’ notice or more) being given to the hostel, no refund for meals not taken will be offered.

Special dietary requirements should be notified at time of booking or at the earliest opportunity thereafter. Requirements may not be considered if no reasonable notice has been given (72 hours’ notice or more).

1.1.4 Parking

Parking is vaiable on the street in front of the hostel.  CAPTAIN HALPIN’S BUNKHOUSE does not accept responsibility for loss or damage to vehicles. All vehicles are parked and left at the owner’s risk.
1.1.5 Personal Possessions

Whilst every effort is made to ensure excellent security at our premises, CAPTAIN HALPIN’S BUNKHOUSE is not responsible for visitor’s property, which includes luggage stored in luggage room or bicycles stored in the courtyards. Under bed baskets are available for customer use with padlocks available for sale at the hostel reception.

1.1.6 Use of Alcohol, Smoking and Drugs

. The consumption of alcohol is only permitted in the self catering dining rooms together with a meal at the discretion of the hostel manager. Guests are requested to consider the collective needs and comfort of others in the hostel (see Code of Conduct, section 1.2.5 below). it is an offence for any person under 18 to buy or attempt to buy alcohol or consume alcohol. It is also an offence to buy alcohol for consumption by a person under 18.

All Captain Halpin’s Bunkhouse are non-smoking buildings and under Irish law it is an offence to smoke anywhere within the hostel. Smoking is permitted only in designated areas outside the hostels. The use of illegal drugs is strictly prohibited

in and around any CAPTAIN HALPIN’S BUNKHOUSE hostel at any time. If the Hostel Manager/staff member suspects that a person is in possession of illegal drugs, he or she will contact the local police.

1.1.7 Hazardous Items

The use of candles and camping stoves within any hostel is strictly prohibited at all times.

The use of fireworks in and around the hostel grounds is strictly prohibited.

The use of barbecues and the lighting of fires in and around the hostel grounds is strictly prohibited.

Guests found to be contravening the above policies may be requested to leave the hostel without refund.

1.2 Hostel Guests
1.2.1 Guests with Disabilities, Medical Problems or Special Needs

We advise you to notify us at the time of booking, and a minimum of 48 hours in advance, if you or any of your party have any disability, medical problem or special needs, which may require specific facilities. We will endeavour to meet your requirements where possible. It is the responsibility of the lead person to ensure that all special needs requirements are identified and communicated to CAPTAIN HALPIN’S BUNKHOUSE staff.

We cannot, however, provide assistance with walking, eating or other personal needs. If you need help, you must take someone with you who can take care of your needs. It is the responsibility of the group leader to ensure that all special needs requirements are identified and communicated to CAPTAIN HALPIN’S BUNKHOUSE staff.

1.2.2 Equality of Access

Irish Youth Hostels are open to all. No customer will be discriminated against on the basis of race, nationality, gender, age, status, occupation, religion etc. Where an individual’s circumstances may lead to special accommodation or catering requirements, we advise the Customer to notify us at the time of booking, and a minimum of 72 hours in advance so that, subject to availability, appropriate measures can be taken to meet the individual’s needs.

1.2.3 Children

CAPTAIN HALPIN’S BUNKHOUSE’s definition of a child is a young person aged between 3 and 15 years. An infant is a child under 3 years of age.

CAPTAIN HALPIN’S BUNKHOUSE takes its Child Protection responsibility seriously. Children have the right to be protected from abuse and harm at all times and in all situations. CAPTAIN HALPIN’S BUNKHOUSE endeavours to protect these rights and minimise the risk of children being abused. Child Protection is the responsibility of every adult who has involvement with children

Children under the age of 16 will only be allowed to stay in an CAPTAIN HALPIN’S BUNKHOUSE hostel if accompanied by an adult.

Parties with young children (under 5) will only be accommodated in designated family rooms, where available. Young children can share accommodation only with their parents or guardians.

From the age of 5 to 15 years, children must be accompanied by a parent or guardian and may be put into a single sex shared room with the parent or guardian and other guests, at the discretion and responsibility of the parent or guardian. The children, the parent/guardian and the other occupants of the room must be of the same sex. We advise that additional notice be given to the destination hostel when travelling with children, to ensure that suitable accommodation is available.

1.2.4 Code of Conduct

Guests are required to give due consideration to the collective needs of others in the hostel, to take due care of the facilities provided and to respect the shared environment. In the interest of maintaining community relations, we expect all clients to refrain from any activity likely to antagonise the local community or bring the CAPTAIN HALPIN’S BUNKHOUSE into disrepute.

Any guest displaying unacceptable behaviour will be asked to leave the hostel without refund.

The hostel has a residential Hostel Manager or staff member. who are contactable during your stay.

CAPTAIN HALPIN’S BUNKHOUSE reserves the right to call for assistance from any of the emergency services at any time.

1.2.5 Pets

CAPTAIN HALPIN’S BUNKHOUSE does not permit any pets in our hostels.

1.4 Booking and Payment

All transactions with CAPTAIN HALPIN’S BUNKHOUSE are in Euro. .

The primary purpose of Captain Halpin’s Bunkhouse is to provide temporary accommodation to help all, but especially young people during their travels in Ireland. They are not intended or designed to be used as permanent or semi-permanent resident accommodation. Therefore the maximum duration for any single hostel stay is 21 days, unless specifically authorised by an appropriate member of the Senior Management Team in CAPTAIN HALPIN’S BUNKHOUSE National Office.

The items included in your hostel stay (accommodation and non-accommodation) are indicated on your confirmation booking statement/invoice.

Prices are set annually. Prices also vary at different times throughout the year, dependent on local market conditions. Prices currently in force can be found at www.wicklowtownhostel.ieor  by contacting the hostel directly.

We reserve the right to change our prices at any time, without notice.

The price paid is the price in force at the time of booking. We will fully guarantee the price of your hostel stay on your confirmation booking statement/invoice.

1.4.1 Methods of Payment

In person at  CAPTAIN HALPIN’S BUNKHOUSE hostel cheque, debit or credit card. Payment can also be made with postal orders, PayPal, cheque money order or bank transfer.

By post or telephone: Payment can be made by debit or credit card, or cheque (see below). Online: Payment can be made by bank transfer or PayPal.

Cheque payment

Payment by cheque will only be accepted when supported by a cheque guarantee card which provides a guarantee to a value higher than the cost of the booking. If payment is made by cheque, the booking will not be made until the cheque is received  CAPTAIN HALPIN’S BUNKHOUSE accepts no responsibility if previously available beds/rooms are not available for booking by the time the cheque arrives.

Debit and credit card payment – not online

The following card types are accepted: Visa Delta, Visa Electron, MasterCard, Visa, Solo, Maestro Domestic. The card used must be in the name of the person making the booking. All transactions are in Euro.

1.4.2 Concessions and Promotional Offers

CAPTAIN HALPIN’S BUNKHOUSE may from time to time run promotional offers entitling certain individuals or groups to free or reduced cost accommodation and/or other products/services. Such offers are subject to the specific terms and conditions relating to that offer, which will be available on www.wicklowtownhostel.ie Where specified, proof of eligibility must be provided before the offer can be accessed.

1.5 CAPTAIN HALPIN’S BUNKHOUSE’s Liability to its Customers
If CAPTAIN HALPIN’S BUNKHOUSE has to cancel a booking

In the rare event that CAPTAIN HALPIN’S BUNKHOUSE has to cancel a booking, CAPTAIN HALPIN’S BUNKHOUSE will make every effort to ensure none of the essential elements of the trip are changed.

CAPTAIN HALPIN’S BUNKHOUSE will offer the customer an option of accepting the amended booking, choice of alternative booking or receiving a full refund of all monies paid less value of any services and goods received.

If for any reason CAPTAIN HALPIN’S BUNKHOUSE has to make a significant change to the hostel stay once the trip has begun, the Customer is obliged to accept any reasonable alternative.

A significant change is one which would materially affect the Customer’s trip.

CAPTAIN HALPIN’S BUNKHOUSE will cancel a trip, without refund, if any member of a party behaves unreasonably or causes offence to other hostel guests, staff, neighbours or external service providers. This also applies if there is any damage to property or goods within the hostel environment.

Our Liability

The maximum compensation CAPTAIN HALPIN’S BUNKHOUSE will pay to a Customer is the cost of the trip and any agreed direct expense to a maximum of €25 per person per day.

CAPTAIN HALPIN’S BUNKHOUSE accepts responsibility for any damage caused to Customers as a result of any failure to perform or improper performance of the accommodation/catering services CAPTAIN HALPIN’S BUNKHOUSE has agreed to provide to the Customer. CAPTAIN HALPIN’S BUNKHOUSE will not be responsible for failure or improper performance when:
o
such failure is attributable to the Customer or a member of their party
o
such failure is attributable to a third party unconnected with the provision of services and is unforeseeable or unavoidable
o
such failure is due to Force Majeure, including, but not limited to, war, threat of war, civil commotion or strife, hostilities, strikes or other industrial dispute, natural disaster, fire, Act of God, terrorist activities, technical problems with transportation, closures of airports, ports and/or ferries, quarantine, epidemics, weather conditions, government action or other events outside our control.

CAPTAIN HALPIN’S BUNKHOUSE is not responsible for any arrangements a Customer makes with external providers whilst staying in Captain Halpin’s Bunkhouse.

1.5.1 Circumstances Outwith Our Control

CAPTAIN HALPIN’S BUNKHOUSE cannot accept any liability and will not consider payment of compensation where the hostel booking could not be fulfilled due to circumstances which we or our suppliers could not, even with due care, have foreseen or avoided. Such events may include, but are not limited to, war, threat of war, civil commotion or strife, hostilities, strikes or other industrial dispute, natural disaster, fire, Act of God, terrorist activities, technical problems with transportation, closures of airports, ports and/or ferries, quarantine, epidemics, weather conditions, government action or other events outside our control.

1.5.2 Third Party Liability

Any third party “activity provider” with whom CAPTAIN HALPIN’S BUNKHOUSE works on your behalf or whom you work with directly will be covered by their own public liability insurance.

1.5.3 Accidents and Injury

As far as the law allows, CAPTAIN HALPIN’S BUNKHOUSE takes no responsibility for loss to any Customer as a consequence of this agreement or the occupancy following thereon.

1.5.4 Insurance

All our premises are covered CAPTAIN HALPIN’S BUNKHOUSE’s standard protection and liability insurances. If you require a copy in advance, this can be obtained on request directly from the hostel. Customers are not, however, covered by our insurance for personal injury, damage or theft of property whilst in a Youth Hostel, or public transport delays/cancellations. You are advised to ensure that you are covered independently for such events. We recommend personal travel insurance, including cancellation insurance.

1.5.5 Complaints

Many problems can be rectified if you inform us as soon as they happen.

If you have a justifiable complaint you should notify the Hostel Manager/Deputy Manager immediately. If any complaint is not resolved immediately or cannot be dealt with at the time, you should write to The Manager ,CAPTAIN HALPIN’S BUNKHOUSE Bachelors Walk, Wicklow, within 28 days of your stay.

Where a customer is happy with the service received from CAPTAIN HALPIN’S BUNKHOUSE, or where constructive criticism can be made which will help us to improve our service in future, you are invited to complete our online guest book  on www.wicklowtownhostel.ie

1.5.6 Governing Law

The contract between CAPTAIN HALPIN’S BUNKHOUSE and the Customer, and any matters arising from it, will be governed by Irish law. Irish Courts will have exclusive jurisdiction to deal with all disputes.

1.5.7 Your Information

Our check in procedures mean that we request photographic proof of identity (passport , international ID card or Drivers Licence) and a traceable address.

We may use the information you have given to inform you of future services or special offers relating to CAPTAIN HALPIN’S BUNKHOUSE only.

CAPTAIN HALPIN’S BUNKHOUSE does not sell, trade or rent customers’ personal information to others. The only exception is when we take a booking for an activity and pass on your booking details to the manager or staff of that activity provider. Details will be inputted to our internal systems only, and will not be accessible by the general public. CAPTAIN HALPIN’S BUNKHOUSE may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

We never disclose information about a member or guest to any other person or organisation without your consent unless there is an emergency situation that requires it or we are legally required to do so.

Calls to the The hostel directly may be recorded. CAPTAIN HALPIN’S BUNKHOUSE is allowed to monitor telephone calls to ascertain compliance with regulatory or self-regulatory practices or procedures, or to ascertain or demonstrate standards which are or ought to be achieved.

If you would prefer not to receive marketing and promotional materials and information from CAPTAIN HALPIN’S BUNKHOUSE, please contact, CAPTAIN HALPIN’S BUNKHOUSE Bachelors Walk, Wicklow stating your name, address and, if applicable, email address.
2 Additional Specific Terms and Conditions for Individual Bookings
2.1 Definition of an Individual Booking

Any booking for nine or fewer people is regarded as an individual booking. One person from the party will be responsible for making the booking and arranging payment, and this person is regarded as the Lead Person. The Lead Person will be the point of contact for all correspondence and will also be the primary contact within the hostel during the stay.

2.2 How to Book

Individual bookings can be made online through www.wicklowtownhostel.ieor a number of external booking agencies; by contacting the The hostel directly on +353 (0) 40469126 or at info@wicklowtownhostel.ie; or in person at any CAPTAIN HALPIN’S BUNKHOUSE hostel during opening hours;
2.3 Payment

All individual bookings must be paid in full at the time of check in.

2.4 Changing or Cancelling a Reservation

Bookings cancelled within 72 hours of the arrival point or after the arrival point will incur a cancellation fee of 100% of the entire cost of the stay at that hostel.

When the customer does not show up at the hostel on the first night, the remainder of the stay at that hostel will be deemed cancelled unless CAPTAIN HALPIN’S BUNKHOUSE is notified otherwise by the Customer.

Whenever a booking is cancelled, whether more or less than 72 hours in advance, any costs expended by CAPTAIN HALPIN’S BUNKHOUSE to book third party providers on behalf of the Customer will not be refunded. And any costs incurred will be charged.

Cancellation charges will also apply for any meals booked in advance.

2.5 Arrival and Departure

Individuals can normally check in from 1700 hours to 2230 hours. Customers checking in before 1700 hours may not have access to their rooms until 1700 hours.

Individuals wishing to arrive later than 1800 hours on their arrival day should notify CAPTAIN HALPIN’S BUNKHOUSE at time of booking to retain the accommodation booked

On departure, guests are expected to leave the hostel by the required departure time, normally 11:00 hours.

3 Additional Specific Terms and Conditions for Group Bookings
3.1 Definition and Requirements of a Group Booking

Group bookings are defined as an organised group of 10 people or more.

Every group is required to have a leader, regarded as the Lead Person, who is responsible for making and paying for the booking and is the main point of contact before, during and after the stay.

The Lead Person is required to be resident within the hostel throughout the duration of their booking.

The Lead Person must be aged 18 years or over.

For all group bookings, CAPTAIN HALPIN’S BUNKHOUSE must have a direct mobile contact with the lead person whilst travelling, and a contact email address.

3.2 How to Book

Bookings can be made by contacting the hostel directly on +353 (0) 404 69126 or at info@wicklowtownhostel.ieOnly initial group bookings can be made at a hostel and details will be passed on to the The hostel directly thereafter.

Smaller group bookings can also be made online at www.wicklowtownhostel.ie

Your contract is with Captain Halpin’s Bunkhouse and not a travel agent if you choose to use their services. If you do choose to book through a travel agency, any advice they give you, which is not based on advice which we have given them, is their responsibility. As a result, we do not accept liability if you receive incorrect information or advice in these circumstances.

3.3 Payment

When you have made a reservation you will be requested to confirm your booking by means of a 10% non-refundable deposit of the total cost by an agreed date. If the deposit is not received by the agreed date the beds or rooms will be released.

All deposits/payments made by credit or debit card  or PayPal will be transacted at the time of booking confirmation, not on arrival at the hostel.

You must pay the balance of your booking by the date stated on your confirmation booking statement/invoice, usually 6 weeks before the date of arrival. If full payment is not received by the stated date, the booking will be cancelled.

If the booking is made within 6 weeks of arrival, full payment will be required at the time of booking.

We will send you or your travel agent the confirmation invoice, together with these booking conditions and any other specific information requested.

Once Captain Halpin’s Bunkhouse has received your deposit, this will form a binding contract with you.

CAPTAIN HALPIN’S BUNKHOUSE will apply an administration charge of 10% of the total invoice cost for all group bookings where additional services are requested (e.g. activity/cultural package).

Where a credit agreement is in place between CAPTAIN HALPIN’S BUNKHOUSE and a group organiser, the booking and payment terms will be as specified in the credit agreement.

3.4 Changing or Cancelling a Booking

If you need to change your booking please let us know immediately by e-mail or phone.

If you or any of you party requires to cancel or change their hostel stay once it has been confirmed, the Lead Person must inform us in writing. We will then ask you to pay any cancellation charge as shown below in the cancellation table.

Additionally, we will charge you for any monies we have already paid at the time of cancellation to a third party supplier. This may include, but is not limited to, activity providers and transport providers, tourism/educational venues.

Additionally, if CAPTAIN HALPIN’S BUNKHOUSE is charged a cancellation fee by a third party supplier, we will pass on that cost to be recovered from the Customer.

These costs include money we have to pay to suppliers and any money we lose as result of the cancellation. If you are making an insurance claim please ensure you retain all booking and cancellation information.

If you wish to add to your party numbers, please ensure you contact us immediately to check availability. If no advance notification is given, CAPTAIN HALPIN’S BUNKHOUSE reserve the right to refuse any late additions.

No refund will be given for any night(s) not spent as part of the trip itinerary. If, however, guests spend additional nights at a hostel, the additional cost must be paid directly to the hostel.

We have the right to use any money already paid to cover cancellation charges.

The cancellation charges apply to your full booking and are as follows:

Period before your arrival date Charge per person
More than 6 weeks (43 days or more) 10% of total cost
6 – 2 weeks (42- 15 days) 55% of total cost
2 – 0 weeks (14-1 day) 100% of total cost

Late reductions in numbers will be charged as per our cancellation policy.

3.5 Arrival and Departure

On arrival at the hostel the lead person is required to sign all relevant registration documentation. The Lead Person is required to present a full list of participants for fire regulation purposes to hostel reception staff.

The normal arrival time at the hostel is no earlier than 1700 hours. We may be able to accept earlier arrivals but this should be confirmed in advance. Luggage storage for early arrivals may be available at the hostel, but this should be checked with the hostel in advance.

Groups wishing to arrive later than 1800 hours on their arrival day should notify CAPTAIN HALPIN’S BUNKHOUSE at time of booking to retain the accommodation booked.

Guests are expected to leave the hostel by the required departure time, notified at each hostel reception, this is normally 11:00 hours.

On arrival, for group parties, the lead person must agree to be responsible for the discipline and behaviour of their party at any time during their stay and provide a mobile phone number to be contactable at all times. The Lead Person may be liable for damage caused by the action of their party members and/or be asked to remove their group from the hostel if behaviour is unacceptable. Any damage to the hostel or its contents will be charged to the group.

3.6 Groups with Children

To ensure the rights of children are protected and risk minimised, CAPTAIN HALPIN’S BUNKHOUSE accommodate children travelling as part of a bone fide group or school through the following:
o
Young people over 5 years and under 16 years will be accommodated in same sex room accommodation designated for their group use only.
o
All group leaders (Lead Persons) and drivers will be accommodated in separate accommodation from their group members where possible. Separate accommodation may be subject to a supplementary charge.
o
CAPTAIN HALPIN’S BUNKHOUSE requires the Lead Person to hold in their possession medical details and emergency contact details for each child in their care and make this available to CAPTAIN HALPIN’S BUNKHOUSE staff in emergency situations.
o
The Lead Person is responsible for the behaviour of children in their care at all times. CAPTAIN HALPIN’S BUNKHOUSE do not accept responsibility for the care and supervision of children in our hostels.
o
The Lead Person and all group participants are expected to adhere to the CAPTAIN HALPIN’S BUNKHOUSE Code of Conduct at all times.

Mixed sex groups should ensure they have adequate leaders of both sexes. The recommended ratio is 1:8 (according to child protection guidelines) and this may need to be higher for groups of children with special needs. There is a legal requirement at Edinburgh Central Youth Hostel for a minimum 1:10 ratio of adults to children.

4 Additional Specific Terms and Conditions for Activity Holidays
The provision of package holidays is subject to the Package Tour Regulations. CAPTAIN HALPIN’S BUNKHOUSE complies with the requirements of the Regulations in respect of Activity Holidays.
4.1 Definition and Requirements of an Activity Holiday


CAPTAIN HALPIN’S BUNKHOUSE arranges access to a number of activity holidays run by activity providers. These activity holidays include:
o
Loan of technical equipment (if required) from the activity provider
o
Transport, by minibus, depending on the course o
Instruction/guiding

o
Youth hostel accommodation in bunk-bedded rooms and self-catering facilities (see specific holiday itinerary for full details) provided by CAPTAIN HALPIN’S BUNKHOUSE

Personal clothing (eg waterproofs, fleeces, rucksacks and boots) is not included.

Personal insurance is not included. We advise Customers to take out their own insurance to cover cancellation and/or curtailment of the holiday, injury, death, loss of baggage and money. This insurance should recognise the activity being undertaken

By taking part in an CAPTAIN HALPIN’S BUNKHOUSE holiday, the Customer undertakes to conform to the rules and regulations and the directions and order of the organisers and instructors. The authority of the leader/instructor is final and his/her decision is to be accepted at all times.

Some courses require minimum numbers in order for them to run. Where this is the case it will be notified on the booking confirmation. If minimum numbers are not reached, the holiday will be cancelled, customers notified and all monies paid will be refunded.

We will endeavour to ensure that advertised holiday actually runs. However, we reserve the right to cancel or modify the content of a holiday due to prevailing weather or other conditions. In the event of a cancellation by CAPTAIN HALPIN’S BUNKHOUSE a full refund or alternative holiday dates or an alternative holiday will be offered. Our liability does not extend beyond this.

4.2 Health, Fitness and Age

All activities require appropriate fitness levels. The Customer must notify CAPTAIN HALPIN’S BUNKHOUSE of any illness or impairment when booking, and we reserve the right to ask a Customer to leave the holiday if their continued participation jeopardises the safety or enjoyment of the other customers or in our opinion jeopardises their own safety or well being.

Participants of CAPTAIN HALPIN’S BUNKHOUSE holidays must be physically fit. In particular they must not be liable to any condition which precludes strenuous exercise.

CAPTAIN HALPIN’S BUNKHOUSE activity holidays are graded to give an indication of the level of challenge provided and the level of fitness required. Customers should ensure that they select an activity holiday suitable to their level of experience and physical fitness.

Some activity holidays have restrictions and requirements, as detailed in the holiday itinerary. These must be adhered to by the Customer.

4.3 Safety

Outdoor activities are potentially hazardous by their nature and individual Customers must accept that participation is at their own risk.

We check with all third party activity providers that their instructors and leaders are carefully vetted and qualified for the activities that they control. Participants must agree to abide by the decisions and directions of the leader/instructor.

The Customer must advise the leader/instructor if they suffer from any medical condition, or are taking any medication, which may affect their ability to undertake the activity they have chosen.

Subject to not infringing the participant’s legal rights, Captain Halpin’s Bunkhouse, not its servants or agents is liable for loss, injury, accident or damage which may arise during the holiday, or as a result of it, and every Customer taking part shall be in every respect at his or her own risk.

4.4 How to Book

All activity holidays should be booked through the hostel directly ++353(0)40469126 or info@wicklowtownhostel.ie.

The contract between CAPTAIN HALPIN’S BUNKHOUSE and the Customer takes effect once the booking is confirmed and a reference number has been allocated and advised to the Customer.

4.5 Payment

A non-refundable deposit is required at the time of booking for each person. We will send a booking confirmation with no reminder.

The payment of the balance is due four weeks before the course starts. If this payment is not received by the due date, we reserve the right to treat the booking as cancelled and to retain the deposit.

Bookings made four or less weeks before the holiday start date must include full payment at time of booking.

Any loaned or hired equipment that is lost or damaged will be chargeable to the Customer at the current replacement cost at our sole discretion.

4.6 Changing or Cancelling a Booking

If you need to cancel your holiday please inform us immediately. Cancellations must then be notified to the hostel directly in writing.

Cancellations will be charged to the Customer on the following scale:
Period before your arrival date Charge per person
28 days or more loss of deposit
27-0 days 100% of cost of holiday

5 Additional Specific Terms and Conditions for HireaHostel

5.1 Definition and Parameters of HireaHostel

The CAPTAIN HALPIN’S BUNKHOUSE HireaHostel scheme allows a Customer or group to hire a whole hostel for exclusive use, normally during the winter season. No other customers can use the hostel at the same time, and the HireaHostel customer has full use of all hostel facilities.

The facilities available in a HireaHostel are the same as those available during the normal season. This means that the accommodation is  in bunk bedded rooms.

In the event that you instruct third party contractors to operate within our premises i.e. caterers, disco firms, bar services or other, you must ensure that they possess all relevant insurances, qualifications and licences as required. Copies of these should be provided to the CAPTAIN HALPIN’S BUNKHOUSE for reference prior to the start of your rental period. CAPTAIN HALPIN’S BUNKHOUSE will charge a commission on services provided by third party suppliers.

You can bring any number in your group, up to 40  the maximum number of beds available .. Fire Regulations require that we know the actual number of people in your group, which should be confirmed to the hostel directly two weeks prior to your arrival date.

Any large changes (more than 5 persons – and not exceeding Hostel capacity) should be notified to the hostel directly up to the arrival date.

Additional Private rooms are available on request.

You will find in your booking pack a HireaHostel Group List, which requires the names of all individuals using the hostel during your stay. The completed Group List should be presented to the Manager or staff member on arrival. This list should also be used to register that all guests have arrived.

CAPTAIN HALPIN’S BUNKHOUSE reserves the right to require the Lead Person to organise, at his/her own cost, stewards from a reputable stewarding company, if appropriate to the event being held in the hostel.

The hostel cannot be hired under the HireaHostel scheme for any commercial use.

CAPTAIN HALPIN’S BUNKHOUSE will not permit conduct or activities which could cause an offence on racial, political, sectarian or religious grounds, or which could constitute a threat to public order.

5.2 Purpose of HireaHostel

CAPTAIN HALPIN’S BUNKHOUSE regrets that it cannot accept bookings for Commercial Events, or events which may bring CAPTAIN HALPIN’S BUNKHOUSE into disrepute. CAPTAIN HALPIN’S BUNKHOUSE reserves the right to determine which activities constitute a Commercial Event.

5.3 Minimum Hire Periods

The minimum HireaHostel hire period for New Year Hire is three nights.

The minimum HireaHostel hire period for weekends is generally two nights – exceptions will be advised at time of booking and a supplement may be charged.

5.4 What is Included

You will have use of a fully furnished Hostel. To give you the peace and freedom that our HireaHostel users are looking for, the Hostel Manager or staff member will be contactable but may not be in the hostel throughout your stay. On arrival you will be advised of contact details for the member of staff or the CAPTAIN HALPIN’S BUNKHOUSE support services if required. The Hostel Manager or staff member may be resident during your stay.

All utility costs (gas, electricity, water etc) are included in the price of the HireaHostel.

All bed linen is supplied at the hostel, (but you will need to bring your own towels and toiletries. Please do not use your own sleeping bags
The Hostel Manager or staff member will clean the toilets and shower areas if you are booked for more than two nights.

5.5 Definition and Responsibilities of Lead Person

Each group staying in a HireaHostel must have at least one designated Lead Person. This is usually the person who makes the booking and the signatory of the booking form. CAPTAIN HALPIN’S BUNKHOUSE will deem this to be the case unless a written and signed agreement is received from another designated person(s).

The Lead Person must be 25 years old or over and must be staying with the group for the whole rental period.

The Lead Person is responsible for the payment of the booking, the safety of the group and the general housekeeping of the hostel during the stay. The designated Lead Person will be liable for any damage to the property.

Groups with large numbers of junior (under 18 years) members will require a leader ratio of at least one leader per eight juniors as per our standard group terms and conditions.

It is the responsibility of the Lead Person to ensure that all members of the group are fully aware of the terms and conditions.

You are asked to take due care of the Hostel and its equipment during your stay. You should check on arrival and report any shortcomings, damage or missing items immediately to the Hostel Manager or staff member. Your group should keep the kitchen, lounge and bedrooms clean and tidy throughout your stay.

The Lead Person is expected to report any damage caused by any member of your group immediately to the Hostel Manager or staff member. Failure to do so may compromise the safety of your group during your stay for which CAPTAIN HALPIN’S BUNKHOUSE will take no responsibility.

Any damage to the hostel or its contents will be charged to the group.

5.6 Standard for Departure

At the end of your visit the Hostel Manager/staff member will go over the  Standards for Departure .

To ensure the  Standards for Departure are met, a retainer cheque to the value of €300.00 should be sent on a separate cheque at the same time as your final balance. This cheque will be held at the hostel directly and will be returned to you within 14 days of the departure date, subject to the Assured Standards for Departure form being mutually signed by the Lead Person and the Hostel Manager or staff member.

The following charges will be made if the Assured Standards Document is not completed and signed as required: – (If the document has been mutually signed that the Assured Standards have been met, CAPTAIN HALPIN’S BUNKHOUSE will not be able to instigate any charges and the retainer cheque will be returned within 14 days of departure).

Assured Standards not complete The €300.00 retainer cheque will not be returned to you and any
additional costs will be charged as follows:
Extra cleaning €12.00 per hour (charged extra above retainer cheque)
Damage As per invoice from relevant contractor plus administration fees

If any damage charges are to be made, you will be notified within 14 days of departure. CAPTAIN HALPIN’S BUNKHOUSE reserve the right to delay the total costing subject to quotations from contractors. An invoice will be sent and full payment is required no later than 14 days from the issue date on the invoice.

CAPTAIN HALPIN’S BUNKHOUSE is a member of the Green Tourism Scheme. Guests are responsible for the removal of all rubbish from the hostel.

5.8 Children

If you intend to bring young children we must be notified at the time of the booking.

We welcome all ages but we have limited equipment to cater for under 3’s. Parents/guardians should be fully responsible for and be especially mindful of young children in communal areas, such as kitchens. The Lead Person will be asked to sign a disclaimer with regard to any risk presented to children in the party. All children must be accounted for in the total number of guests.

Disposal of nappies should always be contained in the appropriate bins in sealed nappy sacks.

5.9 Payment and How to Book

Telephone our The hostel directly on ++353(0)404 69126 to check availability, e-mail us on info@wicklowtownhostel.ie or visit our website at wwwicklowtownhostel.ie

Provisional bookings will be held until an agreed date. You will be sent Assured Standards for Departure, Booking Statement and Booking Form (if not already received), which must be completed and returned by the agreed date.

A non-refundable deposit of 20% of the total cost of the booking is required at this time to secure the booking.

Payment can be made by cheque (payable to CAPTAIN HALPIN’S BUNKHOUSE), Paypal or bank transfer.

We recommend an orientation visit to the hostel prior to your booking but we do understand that this may not always be possible. However, the Hostel Manager or staff member will endeavour to contact you at least two weeks before the date of your booking to ensure that all arrangements for your stay are in order.

The balance payment of the booking and retainer cheque for the Assured Standards of Departure (see above) must be received by the hostel directly no later than 6 weeks prior to the arrival date (8 weeks prior for New Year bookings). Bookings made within 6 weeks of the arrival date should be accompanied by full payment. If the final balance is not received 6 weeks before arrival, the booking will be cancelled and the deposit retained.

5.10 Changing or Cancelling a Booking

If you have to cancel your booking, please inform the hostel directly immediately. All cancellations must be confirmed in writing. If you cancel the booking more than 6 weeks before arrival the deposit will be retained. If you cancel your booking after confirming with payment of your deposit, the following charges will apply:

Period before your arrival date Charge
More than 6 weeks (43 days or more) 20% of total cost
6 – 2 weeks (42- 15 days) 55% of total cost
2 – 0 weeks (14-1 day) 100% of total cost

Cancellation charges will also apply for any meals booked in advance. If  cancelled more than 2 weeks in advance, the cost of the meals will be refunded in full. If  cancelled less than 2 weeks before the arrival date, the full cost of any meals booked will be charged

5.11 Arrival and Departure

The Hostel will be available on your arrival date from 1700 hours. The Lead Person should be first to arrive at the Hostel for check in procedures.

You will be asked for your estimated time of arrival on the booking form. Should this change at any time, please let us know as soon as possible so that the Hostel Manager or staff can be there to assist you.

If you require access to the Hostel before the above time the following additional charges will apply:

Arrival between 1400 and 1700 hours + 1/4 overnight charge
Arrival between 1200 and 1400 hours + 1/2 overnight charge
Before 1200 hours + full overnight charge

Departure from the Hostel is required no later than 1200 hours.

The Hostel Manager or staff member will be there to check you out from the Hostel and ensure that the Assured Standards for Departure have been met. The Assured Standards form must be signed before departure or it may result in the retainer cheque being kept. Please ensure that you allow enough time for the inspection. If you wish to remain in the Hostel after the above time the following charges will apply:

From 12 noon – 3.00pm + 1/4 overnight charge
From 3.00pm – 5.00pm + 1/2 overnight charge
After 5 pm + full overnight charge

6 Additional Specific Terms and Conditions for School Itinerary Bookings
6.1 Definition of a School Itinerary Booking

School group bookings which consist only of overnight accommodation and meal elements will be regarded as standard group bookings and will be subject to the terms and conditions in section 3 above.

School group bookings which include elements provided by third party suppliers, such as activities, venue entry tickets, travel arrangements etc, will be regarded as School Itinerary bookings.

Every School Itinerary group is required to have a group leader, regarded as the Lead Person, who is responsible for making and paying for the booking and is the main point of contact before, during and after the stay.

The Lead Person is required to be resident within the hostel throughout the duration of the booking.

For all School Itinerary bookings, CAPTAIN HALPIN’S BUNKHOUSE must have a direct mobile contact with the Lead Person whilst travelling.

6.2 How to Book

Bookings can be made by contacting the The hostel directly on +353 (0) 404 69126or at info@wicklowtownhostel.ieSchool Itinerary bookings cannot be made at a hostel or online.

Before confirming your booking you should read through the information contents and leaflets and understand the terms and conditions set out.

Your contract is with Captain Halpin’s Bunkhouseand not a travel agent if you choose to use their services. If you do choose to book through a travel agency, any advice they give you, which is not based on advice which we have given them, is their responsibility. As a result, we do not accept liability if you receive incorrect information or advice in these circumstances.

6.3 Membership

For all School Itinerary bookings please ensure that the group leader has a valid CAPTAIN HALPIN’S BUNKHOUSE group membership card before arrival at the hostel. Memberships can be purchased by calling our The hostel directly on 0845 293 73 73 for an application form or by downloading from our website at www.Captain Halpin’s Bunkhouse.ie.

6.4 Payment

Once the Customer has described the key elements of the itinerary, including location, dates, groups numbers, ages and genders, and given an indication of the additional activities to be included in the itinerary, the CAPTAIN HALPIN’S BUNKHOUSE The hostel directly will prepare a costed itinerary for the group.

The accommodation element of the Itinerary will be held for an agreed period from the date of issue of the Itinerary. No other elements of the itinerary, including any arrangements with third party activity providers or venues, will be booked until a non-refundable deposit of €30 per person is received by CAPTAIN HALPIN’S BUNKHOUSE. If the deposit is not paid by the agreed date, the accommodation will be released and no further action will be taken to progress the Itinerary. If the costs of third party suppliers/venues exceeds €30 per head, an increased deposit will be requested.

Once the deposit is paid the other elements of the Itinerary will be booked.

All deposits/payments made by credit or debit card will be transacted at the time of booking confirmation, not on arrival at the hostel.

You must pay the balance of your booking by the date stated on your confirmation booking statement/invoice, usually 6 weeks before the date of arrival.

If the booking is made within 6 weeks of arrival, full payment will be required at the time of booking.

We will send you or your travel agent the confirmation invoice, together with these booking conditions and any other specific information requested.

Once Captain Halpin’s Bunkhouse has received your deposit, this will form a binding contract with you.

CAPTAIN HALPIN’S BUNKHOUSE will apply an administration charge of 10% of total invoice cost for all School Itinerary bookings.

6.5 Changing or Cancelling a Booking

If you need to change your booking please let us know immediately by e-mail or phone.

If you or any of you party requires to cancel or change their hostel stay once it has been confirmed, the Lead Person must inform us in writing. We will then ask you to pay any cancellation charge as shown below in the cancellation table.

Additionally, we will charge you for any monies we have already paid at the time of cancellation to a third party supplier. This may include, but is not limited to, activity providers and transport providers, tourism/educational venues.

Additionally, if CAPTAIN HALPIN’S BUNKHOUSE is charged a cancellation fee by a third party supplier, we will pass on that cost to be recovered from the Customer.

These costs include money we have to pay to suppliers and any money we lose as result of the cancellation. If you are making an insurance claim please ensure you retain all booking and cancellation information.

If you wish to add to your party numbers, please ensure you contact us immediately to check availability. If no advance notification is given, CAPTAIN HALPIN’S BUNKHOUSE reserves the right to refuse any late additions.

No refund will be given for any night(s) not spent as part of the trip itinerary. If, however, guests spend additional nights at a hostel, the additional cost must be paid at that time.

We have the right to use any money already paid to cover cancellation charges.

The cancellation charges apply to your full booking and are as follows:

Period before your arrival date Charge per person
6 – 4 weeks (42- 29 days) 20% of total cost
4 – 2 weeks (28- 15 days) 55% of total cost
2 – 0 weeks (14-1 day) 100% of total cost

Late reductions in numbers (within 6 weeks of arrival date) will be charged as per our cancellation policy.

6.6 Arrival and Departure

On arrival at the hostel the Lead Person is required to sign all relevant registration documentation. The Lead Person is required to present a full list of participants for fire regulation purposes to hostel reception staff.

The normal arrival time at the hostel is no earlier than 1700 hours.

Groups wishing to arrive later than 17.00 hours on their arrival day should notify CAPTAIN HALPIN’S BUNKHOUSE at time of booking to retain the accommodation booked. Similarly if you intend to arrive earlier than 1300 hours, please advise at time of booking as this may necessitate a luggage storage requirement until such time as rooms become available.

On departure, guests are expected to leave the hostel by the required departure time, notified at each hostel reception, normally 1100 hours.

On arrival, for School Itinerary parties, the Lead Person must agree to be responsible for the discipline and behaviour of their party. The Lead Person may be liable for damage caused by the action of their party members and/or be asked to remove their group from the hostel if behaviour is unacceptable.

6.7 Groups with Children

To ensure the rights of children are protected and risk minimised, CAPTAIN HALPIN’S BUNKHOUSE accommodate children travelling as part of a bone fide group or school through the following:
o
Young people over 5 years and under 16 years will be accommodated in same sex room accommodation designated for their group use only.
o
All group leaders and drivers will be accommodated in separate accommodation from their group members where possible. Separate accommodation may be subject to a supplementary charge.
o
CAPTAIN HALPIN’S BUNKHOUSE requires the lead person to hold in their possession medical details and emergency contact details for each child in their care and make this available to CAPTAIN HALPIN’S BUNKHOUSE staff in emergency situations.
o The Lead Person is responsible for the behaviour of children in their care at all times. CAPTAIN HALPIN’S BUNKHOUSE do not accept responsibility for the care and supervision of children in our hostels.
o
The Lead Person and all group participants are expected to adhere to the CAPTAIN HALPIN’S BUNKHOUSE Code of Conduct at all times.

Mixed sex groups should ensure they have adequate leaders of both sexes. The recommended ratio is 1:8 (according to child protection guidelines).